Here are answers to a few frequently asked questions that we have received from our customers. Please click the link below if you would like to ask a question that is not listed here. <Ask a Question>

As the product is not disposable, when is the suggested time for it to be replaced?

The suggested time for replacement is after about 70 to 80 washes. After that, it can be used as a regular mattress.

I found the product on the Internet and then started to use it. One day, it suddenly started to take longer for it to absorb water. It still absorbs water, but not as quickly anymore. Is it time for me to replace it?

Thank you for using our product. The surface becomes temporarily coated with oil when it is washed with detergents that contain oil (those with moisturizers such as body soap). Oil coatings instantly prevent the sheet from absorbing moisture so if the surface comes in contact with oil, please wash it again with a commercial makeup remover, shampoo, dishwashing soap, or any other product that can remove oil. The effects will return right away.

I live abroad and saw the same product sold here. Is the price the same as it is in Japan?

We also distribute overseas. Please contact us for shipping costs. For questions and inquiries： [email protected]